Altiris Vision uses a license file (i.e. av1234.zip or av1234.lic) that only works when opened by the Altiris Vision installer or the Altiris Vision Product Licensing Utility. These licenses are always sent to you by Altiris, not MasterSolution. If you have lost your Altiris license and you are a MasterSolution customer, you may contact us. If your Annual Support Contract is current, we can convert your Altiris Vision license to a MasterSolution license that will work with all versions of MasterSolution Vision posted at our website.

MasterSolution Vision is the same program, but with different branding and licensing. All subsequent releases of Vision will be in this form. MasterSolution Vision uses a serial number instead of a license file; these serial numbers are emailed to customers when they purchase or update the product. BE SURE TO KEEP A COPY OF YOUR SERIAL NUMBER IN A SECURE LOCATION so that you may access it for subsequent installations.

Updates to Vision will all be in the MasterSolution format from May 2003 forward. If you are a customer who has a valid Altiris Vision license and you require an update for technical reasons, please contact us at ussupport@mastersolution.com with your old Altiris license(s) attached and we will generate a new MasterSolution serial number for you. Be sure to include all appropriate information (Contact names, school/business name, number of nodes) so that we can process your request.

Do I have to reinstall Vision to apply a new license?

Note: this procedure only applies to Vision using the MasterSolution licensing utility. If you have the Altiris version of Vision, refer to the next question.

With the MasterSolution version 4.1 or higher of Vision applying a license to an existing installation is easy:
- Go to “Start” –> “Programs” –> “MasterSolution” –> “Product Licensing Utility”.
- A dialog box will appear displaying your current license(s).
- Enter your new serial number in the top area of the dialog and click “Add”
- Click on “Close” to complete the process.

With any version previous to 4.1 you will need to reinstall the Vision Master module to apply a new or updated license. If Vision 4.1 is already installed you do not need to reinstall it to change the license.

I have the Altiris version of Vision. How do I apply, add or reapply the license key to Altiris Vision?

Note: This procedure applies only to customers who have the Altiris version of Vision and a license file received directly from Altiris. If you have the MasterSolution version of Vision and have a license code that was sent to you by MasterSolution, please refer to Question 2.

With the version 4.1 of Altiris Vision:

- Go to “Start” –> “Programs” –> “Altiris” –> “Product Licensing Utility”.
- At the first screen browse to and select the license file (a file with extension of “.lic”, i.e. av1234.lic).
- Click on “Next” to advance to the "Activation Key Information" screen.
- Click on “Next” to the list of programs to license (Vision.exe) screen.
- At this screen check the box to "Replace all existing license Activation Keys with the new Activation Key".

Note: If you are adding more nodes to your existing purchased license (i.e. not an evaluation license) then DO NOT check the "Replace all existing license Activation Keys with the new Activation Key" box and this will just add the new number of nodes instead of overwriting them.

- Click on “Finish” to complete the process.

With any Altiris Vision version previous to 4.1 you will need to reinstall the Vision Master module to apply a new or updated license. If Vision 4.1 is already installed you do not need to reinstall it to change the license.

Do you still have questions? Click here to browse the FAQs on our website. If you don't find what you need, just give us a call at 866.725.7833 and we will be glad to answer your questions.